Privacy Policy

1. Introduction
The Benson Toorak respects that individuals have a right to privacy, and understands the value and sensitivity of personal information ("personal data") and confidential information. We attach great importance to protecting your personal data when you visit this website or make an enquiry.

2. Purpose
This privacy policy and information notice ("notice") explains how your personal data is collected, used, disclosed and handled ("processed") when you visit The Benson Toorak's website (https://www.thebensontoorak.com.au/, "website"). The Benson Toorak ("we", "us", "our") is the Australian Privacy Principle entity ("APP entity") responsible for your personal data collected via this website.

3. What Personal Data Do We Collect?
When you browse our website, our web servers automatically record your visit, including:

  • your IP address and/or domain name;

  • the date and time of your visit;

  • the pages you accessed and files you downloaded;

  • the referring page/website, if you followed a link to us;

  • your browser type and version, and operating system; and

  • the protocol used (e.g. https).

Depending on your activity on the site, we may also collect:

  • identification data (e.g. name, email address, phone number);

  • personal data contained in any enquiry, email or chat correspondence you send us; and

  • information relevant to your enquiry about The Benson Toorak.

When you complete The Benson Toorak enquiry form, in addition to the above we collect:

  • your name (as provided by you)’

  • your email (as provided by you);

  • how you heard about us;

  • whether the enquiry is for yourself or on behalf of someone else (e.g. a parent or family member), and your relationship to that person; and

  • anything you choose to provide in the free-text message field.

Provision of your personal data is voluntary, but we will be unable to respond to your enquiry without at least your contact details. If you provide us with personal data belonging to a third party (for example, enquiring on behalf of a parent), you must ensure that person has been informed of this policy and, where required, has consented.

4. A Note on Sensitive and Health Information
This website and its enquiry form are not intended to collect health or care-needs information. If you choose to share health-related information with us (for example, in a free-text enquiry), we will treat it as sensitive information under the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic), and only use it for the purpose of responding to your enquiry, or with your consent. If you go on to enter a service agreement with us, additional and more detailed information handling terms specific to care and health information will apply and will be provided to you separately.

5. Why Do We Use Your Personal Data?

  • Responding to enquiries submitted through the website and managing our relationship with prospective residents and their families.

  • Understanding what visitors are looking for and improving the website and our services.

  • Sending marketing communications about The Benson Toorak (e.g. availability updates, events).Processing is carried out only where you have provided consent.

We will not process your personal data for any purpose incompatible with those set out above.

6. Who Do We Share Your Personal Data With?
We may disclose your personal data to:

  • service providers, who assist us in operating this website and responding to enquiries — for example, our website hosting provider and our email/CRM marketing platform;

  • our internal sales and enquiries team, for the purpose of following up your enquiry; and

  • competent courts, public authorities and law enforcement agencies where we are required to do so by law.

We only disclose personal data on a need-to-know basis, and only to the extent required to fulfil the purposes set out in this policy.

7. Transfer of Personal Data Outside Australia
Some of our service providers (for example, email marketing or CRM platforms) may store or process your personal data outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your data continues to receive a comparable level of protection, including through data processing agreements with relevant contractual safeguards, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

8. How Long Do We Store Your Personal Data?

  1. Website analytics and logging: Up to 6 months.

  2. Responding to and managing enquiries: Until you withdraw consent.

  3. Marketing communications: Until you withdraw consent.

  4. Legal and regulatory compliance: As long as required by the relevant law or regulation.

Once the applicable retention period has elapsed, we will securely delete or de-identify your personal data.

9. Cookies
This website uses cookies and similar tracking technologies (for example, Google Analytics) to understand how visitors use the site and to measure the effectiveness of our marketing. You can control or disable cookies through your browser settings; doing so may affect some website functionality.

10. What Rights Do You Have?
Under the Privacy Act 1988 (Cth), you have the right to:

  • know why your personal data is collected, how it is used, and who it is disclosed to;

  • request access to your personal data;

  • ask for incorrect personal data to be corrected;

  • opt out of direct marketing at any time;

  • withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal; and

  • make a complaint if you believe we have mishandled your personal data.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the ACCC (consumer affairs) or the ACMA (unsolicited marketing).

11. Company Information and How to Contact Us
The Benson Toorak
Website: https://www.thebensontoorak.com.au/